Return Policy – Wassalat
At Wassalat, your satisfaction matters. If you're not fully satisfied with your purchase, we’re here to make the return process as smooth as possible—while ensuring fairness for all our customers.
1. Eligibility for Returns
Returns are accepted within 14 days of receiving your order, provided that:
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The item is unused, undamaged, and in original packaging
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It is not listed as a non-returnable item
2. Non-Returnable Items
To maintain quality control and protect custom work, the following items cannot be returned:
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Custom Cables
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Cables Sold Per Meter (including Coaxial and Fiber Optic)
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Used or unsealed items
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Clearance or final sale products
3. Damaged or Defective Items
If your item arrives damaged, faulty, or incorrect, notify us within 48 hours of delivery.
We will arrange a replacement, repair, or full refund after verification.
4. How to Request a Return
To initiate a return, please contact our support team at [insert contact email or phone number] with:
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Your order number
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A clear explanation of the issue
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Photos (if applicable)
We will provide a return address and further instructions upon approval.
5. Refund Process
Once the returned item is received and inspected:
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Refunds will be processed within 5–7 business days
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Funds will be returned via the original payment method
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Shipping fees are non-refundable, unless the return is due to an error on our part
6. Exchange Policy
Exchanges are possible for eligible products of equal or greater value. Contact us within 7 days of receipt to request an exchange.
7. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the product was delivered damaged or incorrectly.